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Version: 3.1 Platform: Linux, Unix, FreeBSD, Windows, PHP Based Home |
Help Desk Software By Help Desk Revolutions. This is the latest free customer support help desk software iteration in an effort to create robust business level support tools that run under the PHP environment. Help Desk Revolutions supports trouble ticket creation and management with an optional email function. The help desk software also contains a property management component along with optional trouble ticket billing. The helpdesk supports multiple levels of access and administration allowing streamlined operations between end-user, technicians and help desk software administrators. This is 100% free software. | |
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Free Help Desk Software by Help Desk Reloaded. Free web based PHP helpdesk software using a MySql database for true cross platform capability. This Help Desk Customer Support Tool is being used by profit and non-profit organizations globally. The Help Desk Software has been tested extensively on WinNT, Apple OS X Server, FreeBSD and Linux. End users create support tickets, help desk managers and technicians then login to the help desk and enter resolutions or search threw past calls. This free Help Desk Package includes an automatic install script minimizing your need to deal with MySQL directly. We have also just recently updated the software, so check our web site often for updates and new features added to this exciting free project. We have just added new sorting features to the help desk, and also the next page feature to help reduce clutter. | ||
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Free Help Desk Software developed in PHP. This Customer Support Software is best suited for handling help desk calls in an I.T. department but can easily be modified to fit other needs. Please visit our site to download the free software, and try a live online demo of the help desk software. We update our helpdesk software regularly in response to customer feedback and to ensure maximum compatibility, so please check our web site often for free updates. Now supports MySQL or Access Database backends. | ||
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Call Center Reloaded is an excellent free web based call center. This software is written in php and uses a MySQL backend. The free call center software "much like a help desk" was written in order to allow small to medium size call centers to document and priorities inbound calls. C.C.R. features call center users, including managers, technicians and special access technicians. The Call Center Software also has an easy installation wizard, which allows the installer minimal knowledge of PHP and MySql. Please visit our web site to download the free call center software, view screen shots, and take a live call center demo. | ||
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Call Center Software Free , Info Call Center to support your business customer support needs. This free Customer Support Info Call Center Software allows users to submit call center tickets, and call center staff to review and respond to calls. Quickly log support calls to the customer support database. Call Center Software can be used to improve the efficience of any department of organization. Please visit our web site for info call center screen shots, software. The callcenter can be used on almost any server configuration, try it now. Check back often we constantly update this help desk call center software. | ||
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ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation. | ||
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Version: 1.8c Platform: Unix, Window 95/98/NT/2000 Home |
Triangle Solutions Ltd has developed an application which allows you to offer your web site users a way to request Support Tickets. Through the admin side of the application you can set up user accounts. These Users may then log into the Client side and write any amount of requests to the system. On submitting a request the request is emailed to the Administrator's email specified within the Config file. Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more. Message thread is maintained within the emails sent back and forth. Self User Registration added, this is switchable within the configuration file of the application | |
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Version: v2.5.5 Platform: Windows NT/2000/XP, Linux/Unix, all platforms Home |
InnovateHelpDesk is a full featured support desk feature. Many unique key features are making InnovateHelpDesk different from other support desk softwares. InnovateHelpDesk can assign tickets to operators with advanced load balancing, can track the status of tickets and send information emails to people according to your rules, personalized emails both in html and plain, ticket creating from emails, supports attachments, highly customizable, easy installation, free upgrade and support, advanced custom unlimited fields and customizable autoresponders, and much more. InnovateHelpDesk is a full featured support desk software with the lowest price and %100 re-brandable structure. For more details and online demo, please visit our website. | |
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Version: 2.0 Platform: linux, windows Home |
PowerDesk Pro is a fully automated helpdesk solution suitable for any webmasters on any kind of websites. As long as you have customers or visitors, you need PowerDesk to help you provide your customers and visitors with professional online support and help. With PowerDesk, you will NEVER miss any of your customers and potential buyers anymore. | |
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Version: 2.0 Platform: Linux, Windows Home |
Comdev Customer Helpdesk is the most advanced helpdesk ticketing system that allows you to establish an online support centre for customers on your website. Key features: automatic reply to support tickets, reply acknowledgement, customer add comments and upload attachments to ticket, all-in-one views of ticket listing, ticket history & tracking, set ticket status, flag & unflag ticket, add support issues, customizable email contents. Common help desk requests are replied quickly using the preset canned messages. Add helpdesk ticket and reply directly to FAQ (integrate with Comdev FAQ Support). Web based Installation Wizard, easily plugin to your site with single PHP snippet. FREE Installation Support. | |
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Trouble Ticket is designed for offices with an IT staff. It allows users to submit a trouble ticket when they have a computer problem, optionally indicating which computers are affected. The staff may then work on each ticket. Email notifications are available. Two access levels for the staff accounts are available. The script comes with a simple installer and it is customizeable and 'brandable'. Requires a MySQL database (the installer makes the tables for you and writes a settings file). | ||
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Version: 5.0 Platform: Unix, Linux Home |
phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket. | |
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Version: 1.0 Platform: Linux | NT Home |
Provide a support desk for your customers. Post Announcements so your customers can stay up to date » Easy to use ticket support system » Unlimited admins can be added » Easy member system » Notifications every time a ticket is created » Set tickets in different modes (Open, On Hold and Closed) » Tickets can have a different priority » Set different departments » Easy installation » Highly customizable design. Only HTML skill or an editor such as Dreamweaver is required | |
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Version: 1.0 Platform: All Home |
OxygenOS Help Desk and Bug Support is a product of 2 weeks of hard work to create something which would be usefull to everyone who is intending to create a website with a good customer support. This could be handy if you are running your own webhosting or are selling products on your site or something similar. The help desk contains: Bug Support Help Desk New Listings Dynamic Chat The installation is easy so everyone would be able to easily install the product. The product will keep upgrading in order to create an even better help desk, I have set several plans already but with your help and suggestions I could make it even better. | |
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Platform: Unix, Win Home |
This Help Desk does not require MySQL Database. It takes the Query, assigns a Ticket Number, Sends an Auto Respond Email to the client and an email to you with all the info. | |
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Version: 2.1 Platform: linux, windows, freebsd, osx, sun Home |
GlareSystems Free Bug Tracking Revision Control Software. Tired of glaring at disorganized bug ridden software? Get the development process organized with this free web based revision control software. Recommended for small to medium sized development groups and companies. Coders upload files to projects, version numbers are managed, comments are associated with each version. Clear revision history is conveyed through the glare web interface. | |
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The most feature packed helpdesk! Complete support center focussed on customer service. Features OPEN SOURCE CODE! Very easy to modify visual settings. HelpDesk will reduce the number of inquirys made by clients. Allow clients to search the knowledge base, contact your support team, and manage their account and tickets easily. Feature packed admin area provides clean smart ways of organizing information and improving efficiency. Multiple staff members, departments, task generator, pending jobs, staff messaging, and tons more features! Keep your clients happy with quick support response thanks to HelpDesk! | ||
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Flextic is a powerful helpdesk management application based on ticket system. Flextic is full featured live support package. More personalization function, easy to use client interface for your visitors, manage ticket, faq, news, newsletter, template, validation, statistic, option, skin, languages, ... Create a lot of groups for most powerful use of user/admin Area, create staff, admin, superadmin, user, validator, ...Simple installation procedure and full support. Licensed area where download new skin, languages, update/upgrade and bug fix. With rel. 1.002 : admin/staff wap site, for management from mobile realtime alert : software for your pc to receive realtime notification of ticket, message, and users.. And more other .. | ||
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Version: 3.0.1 Platform: Linux, Windows, Solaris Home |
Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Wireless PDA module allows you to answer tickets on any PDA or cell phone with HTML capable web browser. Paging feature. Also features: Custom autoresponse messages, FAQ manager, and customizable themes. | |
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Version: 1.0 Platform: Unix, Windows NT/2000/XP, Linux, *BSD, Mac Home |
The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser. | |
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IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups. The IssueTrak solutions provide a complete problem resolution engine, including a two-level knowledge base, Active Directory/LDAP support, incoming e-mail support and a complete Asset Management solution. Based on Microsoft SQL Server Data Base technology, the IssueTrak solutions are designed from the ground up to be extremely easy to use, installs in less then one day, provides 100% remote web access We provide the best technical support and customer care in the industry and continue to have nearly 100% customer satisfaction. | ||
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Version: 2.02 Platform: Linux, Unix, Windows 2000 Home |
The jab:ITS Incident Tracking System provides a browser-based help desk system for tracking and reporting customer support issues and occurrences. Its features include user registration and login, up to ten customizable data fields, ability for customers to add and modify their own incident items, ability to assign incident items to users, ability to search incident database, email notification, message posting for discussion of issues, and more | |
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Version: 2.0 Platform: Unix Home |
Support Center is a PHP/MySQL based customer support system that allows multiple technicians to support multiple users. Your users can submit tickets via web and email, they will be informed about the progress of their requests for each step completed, and can enter to verify the state of their application, their history and account info. Features: knowledge base, optional user registration, multiple languages support, email notifications to users and technicians, unlimited technicians, unlimited custom fields, tech permissions, email templates, customizable user interface, predefined replies, private messaging between staff members, manage user database, view customer's support history, and more. | |
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Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Corporate communications, Calendars, Sales forecasting system, and High-level security. | ||
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Programmed in PHP with a MySQL backend, EdgePanel v2 is a blistering fast application that gives you many options to choose from. The support desk allows you to store "canned replies", merge tickets, mass reply, open, close, e-mail clients, and much more! Keep track of your server hardware, allow clients to request IP's, view the live status of each server, and much more! | ||
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Version: 1.0 Platform: All Home |
Ware Support is a full-featured help desk and support ticketing system developed in PHP and MySQL. This system allows you to setup unlimited representatives, tickets, and users, categorize tickets, prioritize tickets, assign representatives to specific categories, customize alerts, and much more. Licenses are $50.00 which includes unlimited upgrades for life. | |
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Version: 1.5 Platform: Unix - Linux - Windows Home |
The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem. | |
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Easy Help Desk is a powerful customer support system that written in PHP and Mysql. it also comes with the Knowledge base built in... and more... | ||
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Version: 4.2.0 Home |
Outsourced web based customer service solution for your website to manage support requests and to publish self service knowledge bases on the web, reducing the need for costly and time consuming telephone support. You will also be able to track leads, administer newsletters, satisfaction survey; manage emails and run a support portal on your website. | |
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HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes. | ||
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Version: 1.0 Platform: Unix, Linux Home |
In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form. | |
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Version: 1.0 Platform: *nix Home |
This is program allows you to setup a nice looking helpdesk/knowledge base that allows users to search for questions or popular help questions. Users can search through keywords entered under each question to maximise its search capabilities. This is a great product for anybody who has a technical website or product that users may have problems with (virtually any product imaginable these days). Look forward to seeing this HelpDesk on Geekscripts so that we can support our products and help our users solve problems more easily. | |
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Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases. | ||
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This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email. | ||
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PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL. | ||
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Version: 1.01 BETA Platform: Windows, *nix Home |
SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. New additions include numerous patches to increase the stability of your installation. | |
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Version: 2.0.0 Platform: Unix, Win NT, Linux, FreeBSD Home |
DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more. | |
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Version: 1.2 Stable Platform: All Home |
osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more. | |
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There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions. | ||
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PhpMyDesk contains all the basic features as required by users... as it is written in PHP it is very easy to install....Please visit the project page for more details | ||
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Version: 1.0 Platform: WIN IIS Home |
The Ultimate FREE professional support / web desk / trouble ticket system. Written in ASP + ACCESS. Very easy to use and install. Reliable, innovative, you can easily compare to very expensive help desk. Download and try yourself ;) | |
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Version: 1.4 Platform: Windows NT/2000/XP with IIS 4.0 Home |
Ticket Operator software (Trouble Ticketing System) is a complete help desk solution for small to medium sized businesses. It provides a simple, and easy to use web interface for managing and tracking technical support problems. | |
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guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available. | ||
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Version: 0.1.3-2 Platform: Unix Home |
OSS is a complete support system. It offers everything you need to give full support to your customers, allowing them to follow the status of their tickets online. OSS has a built in user management, Announcement, Known Issues and FAQ lists, and several commumication options to exchange information between support team members, and between support and your customers. It can run as a standalone system, or completely integrated with an existing enviromnent. | |
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Version: 3.0 Platform: Unix, Linux, Windows NT/2000 Home |
A simple web-based help desk solution. OWOS Lite for PHP helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need. | |
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Version: 1.05 Platform: Unix, Windows Home |
A customer support ticket system, uses mysql. Email notification, user registration, forgot password system, plus administration console. Uses templates for easy customisation. Available as a free download for members of delta.co.uk. Membership costs $50. | |
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Version: 1.0 Platform: Win 98/ME/2000/XP/NT, Unix, Linux Home |
BE Technic Customer Tracking System (CTS) is a PHP script that allows you to record customer information, browse, modify, and delete the records. CTS is useful for small and middle scaled firms. CTS users can be assigned at different access rights by program administrator, to access different options like add, modify or delete a customer record. Needs at least PHP 4 and mySQL 3.23 | |
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Version: 2002-10-30 Platform: PHP Home |
TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups. | |
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Version: 3.5.8 Home |
e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html | |
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Version: 1.0.0 Platform: Linux, Unix, Windows Home |
InfinityForge is a suite of tools including a powerful ticketing system capable of handling service requests via email and web based interfaces, a client information database containing contact information, office information and documents, and a feature packed project management system allowing companies and clients to collaborate on important projects. | |
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Version: 1.15 Platform: Unix, Linux Home |
TIS-Light is a web-based and email-based trouble ticket system written in php, the email gateway is a perl script and it use a MySQL database. The script is currently translated in english, german, italian and french and to add a new language, you just need to translate one file. You can also modify the design via a CSS file. | |
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Version: 1.0 Platform: Linux, Raq, Win NT Home |
Designed specifically for webhosts, phpManager will help make your company more efficient, leaving you more time to provide a better service to your clients. The aim of phpManager is to provide a cost-effective client management system that offers the basic features essential to running a hosting company. The software is targeted at new companies that have yet to establish a foothold in the market and lack the necessary funds to invest in a complete management solution that can cost several hundred dollars. phpManager includes features such as Auto-Account creation, theme support, multiple language support, billing, ticket support as well as offering a client control panel for your clients to modify their accounts. | |
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phpTickets is a PHP script that allows you to manage support tickets easily. Priority system makes sure everyone is served in time. Used in real world environment to manage a hundred email per day but could possibly handle more volume. Requires MySQL and POP server. | ||
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Based on PHPHelpdesk, mhd is a PHP/MySQL-driven helpdesk system for small companies and organisations. It features: Categories, departments, users, tickets, customizable emails notifications, client management, basic TID management, stock inventory and monitoring, lend/lease functionality, and Post support tickets or book equipment without being logged in. Computer management through interface to IRM 1.0.x series. | ||
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IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more. | ||
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Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out. | ||
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This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets. | ||
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