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Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more. Platform: Unix/Linux Licence: Price: $299 File Size: N/A Download : http://www.focalmedia.net/activdesk.html Homepage: http://www.focalmedia.net | ||
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Platform: Unix, Windows Home |
Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company\'s communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information. | |
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Version: 1.2 Platform: linux, windows, freebsd, sun Home |
Web Dev Live Support is a real-time messaging software that allows your sales people to chat directly with customers while they are on your web site and allow you to add the human touch to your help system. The software is 100% browser based and requires NO extra software or hardware, You can establish one-on-one conversations using a standard web browser, providing support from any computer, anywhere. Features include Unlimited helpers Real-time chats Request live support with a single click Multiple chat requests Email signature Email transcripts Visitor footprints tracking Capture visitor data (IP, Browser & OS...) Track page where the visitors clicked from PUSH HTML pages Embed images and a lot more. Demo Available. | |
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Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions and MySQL database. | ||
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Version: 1.1 Platform: linux, windows Home |
Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. Staff can communicate using either web-based staff panel, or their e-mail client. Personal permissions and response priority are configurable for each staff member. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. All chat sessions are recorded for reference or for later followup. With "Direct chat" function your visitors are just in one click away from chat session with operator. | |
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Version: 2.0 Platform: linux Home |
Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit our online live demonstration, and read through our list of features today! | |
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Version: 4.07 Platform: linux, windows, freebsd, sun Home |
WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more. | |
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Version: 3.1 Home |
Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. Surf the web while waiting for help requests. | |
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Version: 1.0 Platform: Perl, MySQL Home |
The script will help you to handle requests from users of your homepage. There are lots of features such as: - get messages from a pop3 account and store them in a database - users can add messages directly via form - every message has its unique ticket id - corresponding ticket id is retrieved automatically and can be added manually - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile | |
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Version: 1.53 Platform: Unix/Apache Home |
Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - span pages - templated based - rating of replies - access from any webbrowser worldwide (home office) | |
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csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time. | |
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Version: 4.1 Platform: Win 98/XP/NT/2000/2003 Home |
Auscomp IT Commander is a leading new generation of enterprise software applications built from the ground up on Internet architecture, and available for the first time on a never before available 'try before you buy' basis for such applications. Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application. Free full featured 28-day trial. | |
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Customer Support Installation Service will install any script for your convenience. It's affordable, easy and done by professionals. No programming knowledge required, we do the thinking for you. Your script will be up and running within hours. | ||
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Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way of tracking Customer Requests with an easily configurable Customer Request Form. A sort on Customer, Status of Ticket, Date Submitted and even Agents is available. Try the test online, where the Email notification even works if you submit a valid Email-ID. | ||
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OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. | ||
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SuperDesk is a help desk script, written in Perl, designed to allow a web site's staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. SuperDesk has full support for both text and HTML emails, and also email attachments. All aspects of SuperLinks can be controlled from its Control Panel including, but not limited to, category management, ticket management, backup & restore functions and general options that control what features are available to the visitor. | ||
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Version: 1.09 Platform: Unix, Win NT/2000, Mac Home |
Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get notified of every new chat session. | |
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Version: 2.03 Platform: Unix/Linux/BSD, Win NT/2000, Cobalt RaQs Home |
WIH makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice. | |
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Version: 1.8 Platform: Unix Home |
Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more. | |
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Platform: Unix Home |
MySupport allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. | |
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Version: 2.0.1 Platform: Unix, Win NT Home |
Website Supporter is a Web based customer support script that centralizes all support requests and allows you to provide fast and efficient support from any computer. Supports multiple technicians, self correcting installation, template driven pages and much more. | |
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Platform: Unix, Win NT/2000 Home |
Inquiry Handler allows you to keep track of your customers' questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings. | |
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The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. | ||
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WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems. | ||
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Version: 1.10 Platform: nix, Linux, Win NT/2000 Home |
Add "live" customer service to your web site, easily. Personal Edition features customizable Perl script and professionally designed web pages. You can have unlimited operators/helpers online, realtime visitor domain name display, "email-a-chat", "push-a-hyperlink" functions and more. Now language independant, supports German, French, Spanish and other languages. |
Version: 1.09 Platform: Unix, Linux, Win NT/2000 Home |
Add "live" customer service to your web site, easily. Personal Edition features customizable Perl script and professionally designed web pages. You can have unlimited operators/helpers online, realtime visitor domain name display, "email-a-chat", "push-a-hyperlink" functions and more. Now language independant, supports German, French, Spanish and other languages. |
Version: 2.03 Platform: Unix, Win NT/2000 Home |
Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study database, templates based customization, easy setup and more. |
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